DADANADA FINANCE LTD., and its subsidiaries (collectively "DADANADA", "we", "us", or "our") respect your privacy and are committed to protecting your personal information. This User Privacy Rights policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.

It applies to the DADANADA website and all related sites, applications, services, and tools regardless of how they are accessed or used.

This privacy policy is designed to comply with relevant data protection regulations, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA), Consumer Privacy Protection Act (CPPA) and General Data Protection Regulation (GDPR).

DADANADA conducts business in a responsible and sustainable manner and ensures customer information is securely collected, processed, and stored based on business requirements. In furtherance of this and compliance with industry regulations, we have provided appropriate documentation, which includes a privacy policy. We, therefore, provide notice about this policy and applicable procedures. It identifies the purposes for which personal information is collected, used, processed, disclosed, retained, and disposed.

Throughout this Privacy Policy, we use the term "personal information or data" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous such that it does not identify a specific user.

This policy applies to all users of our services, including our website, applications, and related services (collectively, "DADANADA Services"). By using our services, you consent to the data practices described in this policy. We do not encourage users who are uncomfortable with Our data practices to use our services.

This Privacy Policy is intended to govern the use of DADANADA Services by users (including, without limitation those who use these services in the daily course of their trade, practice, or business) unless otherwise agreed through contract. Users reserve the right to exercise their data protection right as listed under the Customer Data Protection Rights.

We collect Personally Identifiable Information (PII), otherwise known as Personal Information or Personal Data. They include Name, email address, phone number, contact address, limited financial information, location data, device data, etc.

Customers’ data is collected electronically when they visit our website and register to use any of our services. This is collected electronically with exchanges between your system (Computer, Server, Mobile Device) or service provider’s system and our system.

We collect Customers’ data manually when they complete our product and services registration forms in registering to use any of our services. Similar data are also collected when customers or visitors visit our physical locations for inquiries or business relationships.

We collect information from or about customers from other sources, such as through your contact with us, including our Customer Support interfaces – email, portal, phone calls, social media, and other communication channels; Customer support teams, Customer response to surveys, Training programs, Corporate Social Responsibility events, Promotional events, and interactions with members of the DADANADA Group or other companies (subject to their privacy policies and applicable law).

We may also obtain information about you from third parties such as credit bureaus and identity verification services.

We collect personal information to provide users of our services with a secure, smooth, efficient, and customized experience. Furthermore, the information collected may also be used to provide DADANADA Services and customer support; process transactions and send notices about your transactions; verify your identity, including during account creation and password reset processes; resolve disputes, collect fees, and troubleshoot problems; manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities; detect, prevent or remediate violations of policies or applicable user agreements.

We also collect personal information to improve Services by customizing your user experience; to measure the performance of DADANADA Services and improve their content and layout; manage and protect our information technology infrastructure; provide targeted marketing and advertising, provide service update notices, and deliver promotional offers based on your communication preferences; contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging; and compare information for accuracy and verify it with third parties.

Additionally, we may contact you via electronic means to notify you regarding your account, troubleshoot problems with your account, resolve a dispute, collect fees or monies owed, poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Furthermore, we may contact you to offer coupons, discounts, and promotions, and inform you about DADANADA Services or its group services.

Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you. When contacting you via phone, to reach you as efficiently as possible we may use, and you consent to receive, auto dialed or prerecorded calls and text messages. Where applicable and permitted by law, you may decline to receive certain communications.

We may use automated decision-making processes, including profiling, for purposes such as improving our services, detecting fraud, or personalizing user experiences. You have the right to request human intervention, express your point of view, and contest any decision made through automated processes.

We store and process your personal information on our public cloud infrastructure and anywhere else where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration.

Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. We have also taken additional measures by ensuring our system complies with industry information security standards.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the data and the purpose for which it was collected. You may request deletion of your personal data at any time, subject to our legal obligations to retain certain information.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine customers’ information with information collected from other companies and use it to improve and personalize our services, content, and advertising.

We have also included the opportunity for customers who had initially subscribed to receive notifications or information about their activities in relation to the use of our service to unsubscribe or request to be removed from applicable databases.

When transacting with others, we may provide those parties with information to complete the transaction, such as your name, account ID, contact details, shipping and billing address, or other information needed to promote the reliability and security of the transaction. If a transaction is held, fails, or is later invalidated, we may also provide details of the unsuccessful transaction.

To facilitate dispute resolution, we may provide a buyer with the seller’s address so that goods can be returned to the seller. The receiving party is not allowed to use this information for unrelated purposes, such as to directly market to you, unless you have agreed to it. Contacting users with unwanted or threatening messages is not authorized by DADANADA.

We may provide or display customer information to a third-party while consummating transactions to validate that transactions are being exchanged with valid receivers.

We work with third parties, including merchants, to enable them to accept or send payments from or to Customers using our services. In doing so, a third party may share information about customers with us, such as email address or mobile phone number, to inform such customers that a payment has been sent. We use this information to confirm that users are our customers and that DADANADA as a form of payment can be enabled, or to send customer notification of payment status. Also, we may oblige requests to validate that a customer transacts business with us.

Customers’ card information may be available for their subsequent reuse if they chose for it to be remembered at previous attempts. Do note that merchants, sellers, and users involved in transactions may have their own privacy policies, and we do not allow the other transacting party to use this information for anything other than providing our services, DADANADA is not responsible for their actions, including their information protection practices.

DADANADA will not disclose your credit/debit card number or bank account number to anyone or with the third parties that offer or use our services, except with customers’ express permission or if we are required to do so to comply with credit/debit card rules, a subpoena, law enforcement or other legal processes.

We may share customers’ personal information with:

1. Members of the DADANADA group to provide joint content, products, and services (such as registration, transactions, and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services, and communications. This information will only be used for marketing communications only if customers have requested the services.
2. Institutions that we partner with to jointly create and offer products, services, promotions, and rewards as well as institutions that we partner with to run events.
3. Credit bureaus and collection agencies to report account information, as permitted by law.
4. Banking partners as required by credit/debit card association rules for inclusion on their list of terminated merchants.
5. Companies that we plan to merge with or are acquired by. (Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to customer personal information. Customers will receive prior notice if personal information would be used contrary to this policy).
6. Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to DADANADA or one of its affiliates; when we need to do so to comply with law or credit/debit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement.
7. Other unaffiliated third parties, for the following purposes:
   • Fraud Prevention and Risk Management: to help prevent fraud or assess and manage risk.
   • Customer Service: for customer service purposes, including to help service your accounts or resolve disputes.
   • Shipping: in connection with shipping and related services for purchases made using DADANADA Services.
   • Legal Compliance: to help them comply with anti-money laundering and counter-terrorist financing verification requirements.
   • Service Providers: to enable service providers under contract with us to support our business operations, such as fraud prevention, bill collection, marketing, customer service, and technology services. Our contracts dictate that these service providers only use customer information in connection with the services they perform for us and not for their own benefit.
   • Other third parties with your consent or direction to do so.

Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in our country of primary jurisprudence.

If customers open any of our products and services or related wallet accounts directly on a third-party website or via a third-party application, any information that is entered on such systems (and not directly on an DADANADA website) will be shared with the owner of the third-party website or application. These sites are governed by their own privacy policies and customers are encouraged to review their privacy policies before providing them with personal information. DADANADA is not responsible for the content or information practices of such third parties.

When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws. These safeguards may include Standard Contractual Clauses approved by the Office of the Privacy Commissioner of Canada (OPC), or other legally acceptable mechanisms that ensure an adequate level of protection.

We are committed to protecting customers’ personal information regardless of where the data resides and to providing appropriate protection for where such data is transferred across borders, including outside of countries where we operate. We have further taken measures to ensure our relationships are with countries that are governed by similar data protection regulations. We conduct assessments of other entities to provide a reasonable assurance of the safety of customers’ information.

We are committed to protecting customers’ personal information regardless of where the data resides and to providing appropriate protection for where such data is transferred across borders, including outside of countries where we operate. We have further taken measures to ensure our relationships are with countries that are governed by similar data protection regulations. We conduct assessments of other entities to provide a reasonable assurance of the safety of customers’ information.

Our customers have data protection rights and are entitled to the following:

1. The right to access – Customers have the right to request copies of their personal data. DADANADA may charge a fee for this service if it will require a substantial amount of resources to accomplish. The right to rectification – Customers have the right to request that we correct any information they believe and have proven has been captured inaccurately. Customers also have the right to request us to complete the information they believe is incomplete.
2. The right to erasure – Customers have the right to request that we erase their personal data, under certain conditions. These conditions are not limited to regulatory requirements, law enforcement agencies, or where such action may cause disruption to our system.
3. The right to restrict processing – Customers have the right to request that we restrict the processing of their personal data, under certain conditions. (as above) The right to object to processing – Customers have the right to object to Our Company’s processing of your personal data, under certain conditions. (as above)
4. The right to data portability – Customers have the right to request that we transfer the data that we have collected to another organization, or directly to them, under certain conditions. (as above)
5. The right to withdraw consent – Customers have the right to withdraw their consent for the processing of their personal data at any time, where we rely on consent as the legal basis for processing.

Customer requests based on any of the rights above shall be handled between 2 to 4 working weeks. Customers may contact us by email or writing via the provided contact options.

When Customers access our websites or use our services, we may place small data files on your computer or other devices. These data files may be cookies, pixel tags, "Flash cookies," or other local storage provided by your browser or associated applications (collectively referred to as "Cookies"). These technologies are used to recognize users as customers; customize DADANADA Services, content, and advertising; measure promotional effectiveness; help ensure that account security is not compromised; mitigate risk and prevent fraud, and promote trust and safety across our services and related sites.

Users can freely decline our Cookies if the web browser or browser add-on permits unless our Cookies are required to prevent fraud or ensure the security of websites we control. However, declining our Cookies may interfere with users’ use of our websites and our services.

For a comprehensive understanding of how we use cookies and similar technologies, please refer to our separate cookie policy.

This privacy policy applies to only DADANADA Group and not any other brands, though mentioned on our Websites. Neither does it apply to our Merchants, Vendors, or other related partners.

Our services are not intended for users under the age of 13. Users between the ages of 13 and 16 may only use our services with the involvement and consent of a parent or legal guardian, depending on applicable local laws. In some jurisdictions, this age may be higher.

If you are a parent or guardian and you believe your child under 16 has provided us with personal information without your consent, please contact us via the provided channels. We will take steps to remove such information from our files.

Please refer to the end of this notice for providing your consent. Your consent to personal data collection and processing may be revoked by notifying us via our contact page. For users below the age of 18, the consent should be provided by the holder of parental responsibility of the child.

Please note, in case you choose to not provide us with the consent or withdraw the consent at any given point in time, we shall not be able to provide the services.

In the event of a violation of this Policy by the Company, we shall immediately upon becoming aware of such violation, assess the extent of the violation and take specific actions such as correction, modification, or transfer of the data, subject to the lawful demands of the data subject. The specific actions of correction, modification, and transfer shall be effected within 30 days, subject to external factors not within the reasonable control of the Company.

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay and no later than 72 hours after becoming aware of the breach, where feasible. The notification will describe the nature of the breach, its potential consequences, and the measures we are taking to address the breach.

We review our privacy policy periodically and when there is any substantial change to business or regulatory requirements. At the minimum, we shall review this annually and communicate via our communication channels such as Newsletter, on Website, Social Media Accounts.

For questions or concerns about this User Privacy Policy, please contact us at:

Email: dpo@dadanada.ca

Phone: +1 (778) 900 7002

Address Address: Green Lamp, 410 West Georgia Street, 5th Floor, Vancouver, British Columbia, V6B 1Z3, Canada